osiks0r0mtan
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 Posted: Thu 8:31, 28 Apr 2011 Post subject: low Shox TL7Recruiting Software – Support |
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eral things we consider while looking at recruiting software support are:
How speedily tin the customer approach somebody?
How much knowledge does the support person have of the recruiting software and of the recruiting industry?
How much empathy does the support person have for the recruiter’s problem?
How many positiveness does the recruiter have after the advocate call?
How much period has elapsed between problem and resolution?
How numerous people did the recruiter with the problem have to talk to before the problem was resolved?
Is there a quality retard initiative in the customer support program?
I am not working to mention also much approximately the on when it applies to both “drive by’s” and “continuous use software” but I will rant and rave almost manufacture learning, empathy and confidence.
How quickly can the customer reach someone?
I muse a nice standard rejoinder time is about 4 affair hours for the recruiting industry. If the problem is “The recruiting software is down and I am going to lose my kin, house and eldest child.” than the response ought be instant. I too think it is a agreeable idea for the recruiting software vendor to “put his/her money where his/her jaws is”. If response is not made within 4 commerce hours the customer should receive some kind of financial credit. I do not believe that a recruiter who depends on the recruiting software for his/her subsistence can confidence the words without some sort of financial penalty if the support is not obtainable in time.
Notice namely I have no asked you apt consider whether or not you obtain a live human on the phone. This comes up often at our firm. I deem there is a problem with live scope. Have you ever called your health assurance conveyor, call company, federal government or Dell? Chances are namely you may get a live person after many perseverance and you have pressed entire the correct buttons as directed by the hints. The person you have reached namely clueless. He/she can’t aid you merely may direct you apt someone who can. I would many prefer to dial a number and quit a information regarding my problem and have the confidence and comfort that someone ambition call me behind within 4 hours that can actually solve my problem.
How much knowledge does the support person have of the recruiting software and of the recruiting industry?
This is a “biggie” for recruiting software. I absolutely hate profession someone like Dell or EarthLink and getting transferred to someone in India who answers with a automaton like voice and gives me scripted answers to scripted questions. I feel that recruiting software problems are more dynamic [link widoczny dla zalogowanych], intricate and derive more from humanity than pre-programmed responses.
I cannot believe that any recruiting software vendor can be elated of [link widoczny dla zalogowanych], or even claim to have, a support agenda if the support person has not been thoroughly schooled in the profession of recruiting. Unfortunately, I must confess that our company can do much better in this zone. I am seriously considering have all support people who have contact with recruiting customers spend one month with an of our recruiting customers as a trainee. I equitable cannot figure out how to absorb the time and money to emulate via with this.
How much empathy does the support person have for the recruiter’s problem?
This has happened to all of us. You make the call to get help and you actually get your response but you are still distressed, disturbed and you hope you could have talked to someone who had extra empathy because your preferably people problem.
Recruiters are getting knock up all daytime by customers [link widoczny dla zalogowanych], and applicants and other recruiters. When they make a call for help they commonly need a shoulder to call on and sometimes patience because they are petulant, frustrated and even scared. Empathy is one absolute must from anybody customer support person.
How much confidence does the recruiter ha
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